Reach for the Phone, Not Email (Typically)


Email is the go-to tool for communication for many business owners and employees – but it’s not necessarily the best one.

While the phone is convenient, it is typically the better option when conversing with distant colleagues. You might consider scaling back on email for the phone given what follows below.

Superiority of the Phone

Even if there is no single rule always to use the phone, calling a colleague is advantageous over email because hearing the voice helps to build trustful collaboration. This point is particularly true if you have not spoken to the individual for more than two weeks. Also, a phone call is a faster means of communication than email ping-pong back and forth two or three times.

Email-Specific Situations

There are, of course, times when emailing a teammate makes more sense than a phone call. If you are sending straightforward information that does not require a reply, email is the better option of the two. An email also is a great way to follow-up on a call. Use email to summarise the main points you spoke about with the individual.

Proven Success

Recently, our team at ConnectingPerspectives ran an ExperienTalk (experiential keynote) at the annual meeting of a company with 25 remote locations. In attendance were both the site managers and the executive team from headquarters.

Through the day’s discussion, experiences, and activities, the attendees realised they should use the phone more and the benefits of hearing one another’s voices. It was a great practical outcome for them offsite, and they are already reaping the rewards of the session.

Will you reach for the phone the next time you have something to say?

To learn more about improving business communications by phone, particularly during meetings, sign up for our upcoming Active Webinar for Executives on Effective Phone Team Meetings. We offer it at times suitable for the UAE and others suitable to Europe. Get solutions to your unique organisational collaboration challenges with ConnectingPerspectives today.

This article was originally published on LinkedIn Pulse: